Case Study: Driving health results with Pager Aftercare

Pager is constantly seeking ways to improve health outcomes and experiences for individuals seeking care through digital channels. A key component of our award-winning approach to virtual care is our Aftercare Program, which provides touchpoints following a telemedicine visit to ensure patients have resolved their issues and have the resources they need to stay healthy.

Pager’s Aftercare Program builds upon transactional telemedicine visits with follow-up encounters to provide additional health education, address gaps in care, and offer best next steps for patients. Aftercare helps to offer an experience “like having a doctor in the family,” in which patients are provided more support throughout the entirety of their care journey.

Key findings include:

  • 87% engagement rate with Aftercare Program follow-ups

  • 54% of patients received additional health or prescription education or reinforcement

  • 56% of patients enrolled in the Aftercare Program used Pager’s services again

To learn more about Pager’s Aftercare Program, download the case study.

ClinicalBecka BrownCase Study