Star Ratings: new rules for the member experience
The old rules for scoring high and gaining big in the Medicare Advantage (MA) Star Ratings program are out the door. The Centers for Medicare and Medicaid, better known as CMS, have proposed new rules that put the pressure on health plans to rethink their strategies for increasing Star Ratings and prioritize member experience like never before. This white paper will cover:
How member experience scores are increasing in importance – by 2023, member experience scores will comprise 57% of the overall weight of Star Ratings for that year.
The benefits of high Star Ratings scores for health plans, and how plans can improve and maintain their scores given the upcoming changes to the Star Ratings program.
The importance of – and strategies for – improving virtual care coordination and the digital member experience to enhance Star Ratings scores.
How Pager’s technology and services can help plans drive up member experience and ratings.
To learn more about Medicare Star Ratings and how Pager can help organizations improve the member experience, fill out the form below to download the white paper.
