5 Metrics that Prove Pager’s Find Care Solution is Best-In-Class
Find Care is all about getting members the right care, in the right place, at the right time. We do this through next gen clinical triage, care navigation, and care advocacy. These five metrics show why our solution is at the very top of the industry.
$210 savings per clinical encounter¹. Find Care saves your members the hassle of an in-person visit, the ER or Urgent Care, while saving you — the payer — money. Win-win. Which leads us to…
66% ER and Urgent Care avoidance. Members have traditionally looked to these two brick-and-mortar options when they’re feeling unsure or overwhelmed about a health issue. Pager’s Find Care solution curbs unnecessary visits by solving 66% of all virtual encounters outside of these brick-and-mortar locations. Again, win-win.
Time-to-first touch in 30 seconds or less. When your members reach out to us for care, we don’t leave them waiting. They’ll thank you for making their care experience easier and more efficient and helping them get back to living their lives with peace of mind.
A customer satisfaction (CSAT) score of 98%. CSAT measures happiness with a product, service, or customer support interaction. Health insurers and hospitals score an average of 73 and 76 respectively. With Pager, you get a 98%, showcasing our dedication to exceptional member experience, which boosts your member retention and bottom line.
NPS score of 88+. NPS is considered the ‘holy grail’ for understanding customer satisfaction and loyalty. For context, scores above 50 are considered 'Excellent', and 38 is the average in the healthcare industry. A score of 88+ is rare, but that’s where Pager ranks. And because we’re white-labeled, the NPS is attributed back to the health plan, leaving members extremely loyal.
Do you want a closer look at how Pager is able to offer your members a seamless healthcare experience? Head to pager.com/demo, and let us show you how we do it.
¹ Numbers from an actuary study conducted in 2020 from a large health plan in their commercial line of business.