The Pager Command Center

Clinical and staffing services

Staff your member experience with Pager’s nurse navigators, care coordinators, and virtual care doctors

Build your care team

Pager’s team is trained in both clinical and customer service to deliver an exceptional level of service, and available to support your members at scale.

 

  • Providers

    + Board-certified primary and general care
    + Partnership with largest provider groups, including SCP

  • Nurse Navigators

    + Nurse navigators
    + Registered nurses
    + Licensed in 50 states
    + English/Spanish

  • Care coordinators

    + Service guidance
    + Scheduling
    + Coordination with 3rd parties
  • Specialists

    + Available on request
    + Scaled as per member population needs
 

 Scalable operations

 
  • 24/7
    Staffing availability and coverage
  • 50
    Fully licensed across all 50 states
  • 4:1
    Consumer to nurse concurrency
  • En/Es
    English and Spanish language support
  • 12sec
    Average response time for new chats
 
Rectangle-Gray-BG.png
 

 Trust and member satisfaction

 
 

Principled Service

 

  • Customer & clinical
    service experts

    Our teams are trained for both clinical and customer service, and go through four rigorous weeks training and simulation

  • A people-first
    concierge model

    We provide empathetic, contextual care that focuses on putting members and their concerns first

  • 90+
    Net promoter score

    Consumer satisfaction is our north star; our coordinators and nurses routinely get 90+ NPS scores
 
Rectangle-Gray-BG.png
 

URAC Health Call Center Full Accreditation

 
 

URAC is a healthcare accreditation, education and measurement organization. URAC-accredited health call centers have an infrastructure that meets specific standards, in addition to certain CORE standards, for clinical staff qualifications, training and roles of non-clinical staff, telephone performance thresholds, clinical staff, training and roles of non-clinical staff, telephone performance thresholds, clinical staff response times, handling of triage calls, information-sharing, feedback to physicians and more.

Pager has received URAC accreditation since 2021.

 
 
Rectangle-Gray-BG.png
 

 Talk to our team about our care services