ENTERPRISE 360
Integrated care & navigation
Our Enterprise Orchestration Platform connects each patient with their entire clinical care and service teams, who can now all collaborate in one digital setting. This is a single, integrated system of care and communication where everybody—patients, providers, payers and point solutions—is connected, seamlessly working together without friction, delay or confusion.
A seamless experience supported by empowered care teams
By creating a single thread of care navigation, care access, after care and wellbeing services, our platform stitches otherwise fragmented systems into a single, unified experience. Intelligent task management, communication summarizations, sentiment analysis, and role-based routing capabilities leverage generative AI to empower care teams to be more efficient and compassionate.
Proven performance at scale
Thousands of agents coordinate seamless care across 30 clinical and non-clinical roles with 4:1 chat concurrency for millions of members.
Configurable and flexible integrations
Customize the platform with 100+ integrations, including care management systems, bots, EHRs, CRMs, and telehealth. Our plug-in architecture supports SDK, Web portals, SMS, and WhatsApp integrations for both service requests and outreach campaigns, making it easy to embed essential tools and services.
Going beyond standard care
Seamless integration with wellness resources, such as our wellbeing portal and/or coaching services, transforms the current reactive and episodic healthcare experience into a proactive, preventive and continuous lifelong relationship.
Open technology that empowers personalized, contextual experiences, while driving efficiencies
Enterprise 360 empowers care management teams with intelligent AI-powered tools, agent-to-agent chat and omnichannel communication to engage, manage and support at-risk and rising-risk members across the entire continuum of care.
Superpower care teams with AI technology
Use AI tools, such as automated reminders and care gap identification, to facilitate care coordination supported by advanced algorithms, AI-enhanced Schmitt-Thompson triage protocols and bot-led assessments. Member-facing AI-supported engagement capabilities, including Welcome, FAQ, System Checking, and Scheduling bots, enable teams to increase patient volume, with human support always just a click away.
Seamless communication across teams
Care orchestration is enabled with real-time, HIPAA-compliant communication among care providers and service representatives on a single bidirectional communication platform focused on member care. Features include agent-to-agent chat and seamless hand-offs for direct patient engagement. Enhanced collaboration improves care quality and patient documentation in a centralized location.
Preferred communication & flexible modalities
Members can choose their preferred communication method, including voice, chat, video, or app-less engagement, and enjoy one-click access to instant support from a nurse or health coach. Healthcare providers and support staff can manage care, respond to alerts, access patient data on-demand, and communicate with members on-the-go using their mobile devices.
Great healthcare starts with a conversation
Discover how our innovative solutions can bring your digital health vision to life.