Why ReallyWell℠ is really different | Part 2
In the first of our two-part blog series, Why ReallyWell is Really Different, we introduced Pager Health’s new and revolutionary Gen-AI powered, data-driven health and wellbeing experience.
In today’s blog, let’s take a closer look at three of the groundbreaking innovations that enable ReallyWell℠ real-time, contextualized health recommendations and personalized next-best-action care pathways for each member.
AI Copilot
Through our partnership with Google, Pager Health is unleashing the power of GenAI. Our AI copilot leverages Google Cloud’s advanced GenAI capabilities to help guide members to their next-best-action while still providing members with access to human support during their entire care journey. Google’s natural language understanding, for example, enables our AI copilot to interact with members with more conversational intelligence by providing a precise understanding of each person’s intents and goals. This AI-enhanced chatbot also navigates members to highly contextualized content, health and wellbeing recommendations. The foundation for this real-time personalized engagement experience is a consolidated data profile that includes the wellbeing and healthcare interactions, claims, advanced biometrics, HRAs, clinical risk factors, SDOH attributes, behavioral needs and other clinical data of each member.
Health Risk Assessment (HRA)
Completion of the health assessment is a critical step for member engagement. To boost completion rates, our new NCQA-accredited Health Risk Assessment and flexible survey tool features an enhanced question set that reduces completion time, generating a 59% completion rate. Our HRA can also be easily configured and deployed to meet a multitude of other data-gathering needs, like improving population health by identifying the specific health issues that are impacting high-risk groups.
Dynamic Wellness Score
People are more likely to achieve their health goals if they can frequently monitor their progress. Our dynamic wellness score responds in real time to actions taken by members as they make their way through next-right-thing-to-do recommendations. This palpable progress further encourages members, who always know exactly where they are on their wellbeing journey. With this proprietary, dynamic wellbeing calculator, each member receives an overall wellness score as well as a score for each component part.
Connect with Pager Health for a free 15-minute demo and see firsthand how ReallyWell and our portfolio of other connected care solutions can be configured to achieve your specific business objectives.