Pager Goes International, Expands Virtual Care Model to Latin America
by Jasmine Pennic 02/27/2020
– Virtual care companion Pager announces its international expansion in Latin America with Seguros SURA Colombia.
– As part of Seguros SURA Colombia´s virtual healthcare model, Pager will deliver a virtual doctor into the family healthcare experience so that patients can seamlessly interact with their care team anytime, anywhere, via chat, voice, and video.
Pager, a virtual care companion that provides a personalized, connected care experience throughout your healthcare journey has announced its international expansion in Latin America with Seguros SURA Colombia. This milestone marks the first international collaboration for the New York City-based digital health company that connects consumers with the experts they need to make the right healthcare decisions.
Seguros SURA Colombia is the largest subsidiary of Suramericana S.A, one of the largest insurance organizations in Latin America and currently operates in nine countries. Seguros SURA Colombia is Colombian insurance market leader and its strategy is to provide sustainable well-being and competitiveness for individuals and companies through human talent and Trend and Risk Management.
Seguros SURA Colombia´s Virtual Healthcare Model Powered by Pager
As part of Seguros SURA Colombia´s virtual healthcare model, Pager will deliver a virtual doctor into the family healthcare experience so that patients can seamlessly interact with their care team anytime, anywhere, via chat, voice and video. This improved consumer experience leads to higher engagement, smarter decisions, better outcomes and healthier lives.
Pager and Seguros SURA Colombia deployed and launched the Pager platform along with nurse triage services and medical virtual consults on December 2, 2019. As part of the agreement, Seguros SURA Colombia will embed this service within its virtual healthcare model and will roll out the service gradually to over four million members in the Colombian market to better navigate their care options and connect to virtual services.
Pager Background
Pager provides people with the right information, navigation and coordination services to access a complete set of virtual care services including triage, telemedicine, prescriptions, appointments, transportation and after-care follow-up. Pager simplifies the healthcare experience by enabling collaboration with multiple healthcare professionals into a unified group conversation through various omni-channel modalities.
Pager’s embedded SaaS technology integrates with claims and clinical data systems, in addition to third-party point solutions, to enable AI automation that delivers a personalized, seamless engagement experience. The company recently announced its nationwide availability with the opening of a new command center in Raleigh, NC to connect patients in all 50 states.
Why It Matters
Seguros SURA Colombia is committed to giving its members a best-in-class care experience at every point in their journey. As the organization continues to rapidly grow its membership base in Latin America, it looked to Pager to deliver what would be a first-of-its-kind healthcare solution to its members. “Seguros SURA Colombia sees synergies with Pager in terms of enhancing remote access and democratizing access to quality healthcare,” said Juan David Escobar, CEO of Seguros SURA Colombia.
