The Four Pillars of Pager’s Powerful Enterprise 360 Solution
Pager Enterprise 360, or E360, is our SaaS-based solution that addresses three common challenges in digital health care: engagement, fragmentation and burnout.
Most digital health care is driven by point solutions, where one-size-fits-all.
With E360, we facilitate real engagement by giving care providers the ability to be more specific and more personal. And it all happens on a single platform, eliminating the fragmentation and clutter of most digital care experiences that rely on multiple apps. Most importantly, because E360 allows providers to use A.I. to enhance their care support, they can provide member solutions more quickly and accurately, curbing the burnout that can occur when the care ecosystem is overwhelmed.
Pager’s Enterprise 360 solution can be broken down into four digestible pillars, all showcasing the benefit and state-of-the-art experience you receive when you deploy this platform at your health plan.
Seamless Collaboration: Think Slack for Healthcare. Communication, workflow and synergies across care teams. An experience that allows for more than 30+ roles at a time to be working within a single interface, which enhances the quality of member care and service.
Plug-In Architecture: Turnkey integrations across all of your current vendors and platforms. This “plug-and-play” architecture allows for a new level of efficiency, scale and workflow management. E360 provides flexibility and allows for system and app integration so that you can use the technological solutions that already exist in your ecosystem… all within a single place.
Agent ‘Superpowers’: Clinical and non-clinical agents are equipped with the tools that provide efficiency so they can focus their time on patient care and quality. Some of the tools provided at their fingertips include:
AI-driven Actionable Insights (follow-up reminders, members with care gaps, etc.)
Access to Integrated Patient Data from Other Internal Systems
Warm Hand-offs Between Agent Roles
Schmitt-Thompson Protocol Triage Guidance
Bot-led Questionnaire & Symptom Checker
Canned Responses for Timely Communication
Agent-to-Agent Chat
Omnichannel Communication for the Member: Chat, Voice & Video
Scalability: E360 is built to grow with you over the lifetime of your growing membership base.
4:1 chat concurrency, enabling agents the ability to handle more patient volume.
30+ roles created for any clinical or service agent on the platform.
7,000 agents (and counting!) currently deliver care to patients on the platform.
In the digital health care landscape, E360 elevates your current set of offerings in a way that is unique, forward-looking and perhaps most importantly, scalable. It leverages technology to empower care providers to be the experts they are while making the customer experience simple, timely and clutter-free.
Let us show you how we do it by going to pager.com/demo.
